Are We a Good Fit?

Our Vaccine Policy follows the schedule outlined by the Centers for Disease Control and Prevention and the American Academy of Pediatrics.

Our practice strongly supports the use of vaccines as a safe and effective method for preventing many serious illnesses. However, we also respect the rights of parents and guardians to make informed decisions regarding their child’s healthcare. Therefore, we allow families to make decisions with respect to vaccination for their children.

We will provide educational resources and be available to discuss any concerns or questions regarding vaccines, but ultimately, the decision rests with the parent or guardian.

• If you choose to defer and/or decline any vaccinations, it will be documented with parental signature on our vaccine refusal form to be included in the patient(s) medical record. 
• We reserve the right to discharge families from the practice who choose not to sign our vaccine refusal form. Substitute forms will not be accepted.

We strive to avoid overusing antibiotics by educating families on their proper use and following evidence-based guidelines to ensure responsible prescribing. Many cases are viral and do not require antibiotic treatment. Instead, our pediatricians take the time to explain alternative approaches and the importance of allowing the body to heal naturally when appropriate. 

Additionally, we do not routinely prescribe antibiotics over the phone, as we strongly believe it is not sound medical practice to do so without a proper assessment. Antibiotics are only prescribed when deemed necessary and appropriate after a thorough evaluation, prioritizing the well-being of our patients while avoiding the risks of antibiotic resistance and unnecessary side effects.

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we urge you to contact our office FIRST before seeking specialty care or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate or referring you to the most appropriate specialist and helping coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your child’s medical record.

Our practice prides itself on efficiency through the use of technology. Where applicable, you will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and routine care/immunizations that are due.

We make every effort to meet the needs of our patients, offering both routine well child visits and sick child visits. To ensure we provide you with the most efficient care we ask that you call to schedule an appointment when your child needs to be seen in our office.

Our dedicated pediatric team is available 24/7 to provide after-hours pediatric urgent care. Our on-call advice/triage line is available from 4:30 PM until 8:00 AM the following day. Fees will apply; please refer to our General Office Policies under Forms

Please save non-urgent concerns like mild illness, appointment requests, and prescription refills for regular office hours.

We encourage you to visit our child health resources for helpful information before calling our after-hours clinician.

IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911.

Please ensure we participate with your insurance plan. It is your responsibility to understand the limits and coverage of your health insurance policy. Please present your insurance cards at each visit and be prepared to pay any copays at the time of service.

While our billing staff can assist with insurance inquiries, it's best to contact your insurance company directly for specific coverage questions. We strive to avoid any billing surprises, but we must bill your health plan according to federal guidelines and the actual services rendered.

Insurance copays should be paid at the time of service. Contract terms with health insurance companies hold us responsible to collect copayments at the time services are rendered. Co-payments not paid at the time of service will be billed an additional $35 fee.

For sick visits, please contact our office directly. Our staff is available to assist you and provide guidance without the need for an appointment. If necessary, our clinical team will consult with your child’s provider and follow up with you.  

For well-child visits, please utilize our routine appointment line. These visits can be scheduled in advance, allowing you to select a date and time that best accommodates your schedule.

We value everyone's time equally. Please arrive 15 minutes before your appointment. 

• We understand there are times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not call to cancel an appointment, you may be preventing another patient from getting much needed treatment.
• Cancellations are requested 24 hours prior to well-care appointments and 2 hours prior for same day sick visits. 

There is a fee for missed/same day canceled appointments:

• $75 established sick patient, $125 established well patient, $150 new sick patient, $250 new well patient
• This fee is not covered by your insurance.
• Should the patient(s) miss an appointment (No Show) and/or fail to cancel, we reserve the right to discharge the family from the practice.